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Guests Reviews of the Four Points by Sheraton Victoria
15 February 2012
I stayed here for two nights. I chose it because I wanted peace and quiet to
rest before an early morning conference.
On the first night there was a small amount of noise from a wedding group in a
room below me. The duty manager came to the room, agreed that there was some
noise and said she would speak with the folks. I woke up to find the hallway
furniture rearranged (flowers from the hall table left in front of room doors,
for example). The following afternoon I came back to my room. The housekeeper
was cleaning an adjacent room and when I told her I was only staying a few
minutes she replied that she'd been told not to clean my room as I was being
moved to a new room.
I confirmed this with the front desk and was very pleased to hear that I had
been upgraded to a room at the other end of the hotel away from the wedding
noise. The manager had also kindly left a voucher for a free breakfast. I moved
my luggage and then went out to dinner and a movie before going to bed at 11.
At midnight, I was woken up by a car alarm outside my window, set off by the
drunk wedding party. It went on for several minutes.
At 3:30 am I was woken up by a drunk guy who was screaming outside of my window,
revving his diesel truck engine and swearing about his pit bull. This went on
for 5-8 minutes. I called the front desk but it took 4 minutes and 2 tries
before someone picked up. They called the police with a description and license
of the truck. They told me that the bar downstairs had just closed (at 3:30am?)
and apologized.
At 4:30 am, the drunk and his truck returned to rev their engine and honk their
horn outside my window. When I peaked out the window, the drunk and his friends
made rude gestures and yelled at me. I called the front desk and the night
manager apologized but couldn't explain what was happening or why nothing could
be done.
I woke up at 8am feeling like I hadn't slept. I hadn't had more than a few
minutes of sleep in between all of the excess noise. I showered and went to try
out breakfast, but when I arrived the waitress said my voucher was only good for
bacon, eggs and coffee, and because I prefer yoghurt and tea it wasn't valid
(even though my choice seemed to be cheaper than what was offered for free). So
I didn't eat breakfast at the hotel.
I had arranged a late checkout so that I could attend a fitness class and then
shower before I checked out. When I returned to my room my key didn't work and I
had to stand in line to get my key validated, in my sweaty workout clothes.
The rooms and hotel are nicely decorated but showing signs of wear and tear. The
carpet in the hallway has bumps and lumps, there are scratches in the hall paint
and door frames. The lampshade had an odd brown stain and the closet floor had a
gap in the floor boards, showing the subfloor. Even the upgraded room had
oddities - exposed plumbing under the sink that looked very rough (gaping hole,
plaster, paint drips, etc), and unfinished grouting/sealing beside the shower
and adjacent walls. The sealing in the shower areas for both rooms I was in had
black spots in areas. The door and frame looked like it had at one an auto
closer attached to it, but just the screw holes remained.
In general I found the staff (especially Breanne) very pleasant and considerate.
I feel like they tried to help, but were limited by hotel rules perhaps? Its
unfortunate that their genuine attempts to help didn't have better results. In
hindsight, I should have stayed in the original room, which I would have done if
I'd known that the "upgrade" was above the bar exit. I don't understand the idea
of "apologizing" with a breakfast voucher that is so restrictive in its use, but
again perhaps this was just the standard form. When I returned it to the front
desk I explained what had happened but no explanation was offered.
This was my second and last stay at this hotel. I will stay at a downtown hotel
on an upper floor next time. I do not recommend this hotel for business
travellers who need to sleep, or any traveler who wishes to have a peaceful
night.
Guests Reviews of the Four Points by Sheraton Victoria
13 February 2012
I stayed 1 night for a quick business trip and found the hotel to be clean, the
staff to be friendly and the location was excellent. I would like to thank
Rachelle for taking care of our party. I would recommend this hotel and should I
find myself in Victoria any time soon I’ll be back.
Guests Reviews of the Four Points by Sheraton Victoria
1 February 2012
This was a great place to stay! Clean, bright rooms. New bathrooms. Very nice
staff. Close to Costco and several stores and restaurants. Clean well-lit
exterior. Only problem was parking kind of sucked one night. There were several
families staying there, and things were very quiet in the room. Pool was busy
with kids so it was a little cramped. I am actually looking forward to staying
here next month again. Would recommend! |
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Four Points by Sheraton Victoria
829 Mccallum Road
Victoria, BC V9B 6W6 CA
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