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Hotel Review of the Laurel Point Inn Victoria
23 December 2011
I was part of a group that had several days of meetings
at the Inn at Laurel Point in August, 2011. The Hotel
and grounds are very attractive, and the rooms do not
disappoint. When I experienced some challenges with my
key card and the door lock (seemed to have difficulty
communicating) the staff promptly and pleasantly
resolved the issue. The newly coded cards worked just
the way they are supposed to.
Unfortunately I left in somewhat of a hurry, and forgot
a jacket in the room. I contacted a colleague, who
contacted the staff, and was able to return my jacket to
me. Thanks. Then, when I arrived home in Manitoba, I
realized I had left my flash drive in the computer at
the hotel's business centre. I contacted the Hotel, but
Lost and Found had no record of it, Then on Monday I got
a phone call from the head of housekeeping. The flash
drive had been found and had been deemed too important
to include with "normal" lost & found. Two days later
Fedex delivered the flash drive to me.
This was definitely above and beyond the normal. I will
certainly try to come back to this Hotel.
Hotel Review of the Laurel Point Inn Victoria
29 November 2011
We stayed at the Inn in the new wing, Erikson. We had a
king room with a fantastic, huge bathroom and great
views. Room was new, clean, furniture was very modern
and all in a perfectly working or comfortable condition.
If I had anything to say for feedback, it would be that
there weren't enough plugins, in the room or bathroom
for our gadgets. The garden outback is beautiful. The
service at the front desk was great, we had valet
service for our car which was complimentary and a nice
surprise; they called and made reservations for us for
dinner, and overall pleasant to deal with. We didn't eat
at the restaurant so have no review to that.
Hotel Review of the Laurel Point Inn Victoria
27 November 2011
This is my second stay and it is only okay. The location
is beautiful right on the Inner Harbour and even one of
the basic rooms had a great view. It appears they have
tried to update the rooms with new bed skirts and covers
but the furniture is dated and very worn. The climate
control is an old unit-style and is very loud and
unpleasant to have on when in the room; this made the
temperature and air uncomfortable.
The room was clean and the Aveda products are
appreciated but there are no other details to speak of.
While sitting in the lobby area waiting for someone a
cockroach was on my purse; I was not sure if it came
from outside or inside the hotel...
The restaurant Aura was overpriced and the service was
terrible. At 4p in the afternoon it seemed we were
inconveniencing the staff by ordering yet there was only
one other couple there.
Overall it is good value for your money if you want
basic accommodations. I would recommend staying
downtown.
Hotel Review of the Laurel Point Inn Victoria
21 November 2011
Our first stay at the Laurel Point and we were
impressed. We had the pleasure of staying in one of the
6th floor Terraced Suite rooms - the Honeymoon Suite to
be exact - and the views were amazing. The Suite was
very spacious with the living room separated from the
bed/bath area by a long hallway. The 2-person Jacuzzi
tub was set apart and has panoramic views of the
harbour. The room was very quiet and the bed
comfortable. The outdoor terrace runs the length of the
suite and in the summer would be one of the best
features of this room - furnished with nice patio
furniture and views of the harbour over to Fisherman's
Wharf. The location of the Inn at Laurel Point is
fabulous with downtown a short walk away and the start
of the scenic waterfront walk at the doorstep. We would
stay here again and would recommend this hotel to
others.
Hotel Review of the Laurel Point Inn Victoria
30 September 2011
I want to like this hotel. My wife and I came here 10
years ago and it was quiet and quaint so we wanted to
try it again. Things are different now as are my
expectations, and they are not that high.
First there's the poor internet connectivity. Either
offer a connection that works or don't offer one at all.
Most times it was unusable in my room. Perhaps it was
the business convention going on downstairs that was
using the connection? When I mentioned (had to wait and
wait to ask a question) to the front desk, they didn't
seem too concerned. It seemed as if the staff was
concentrating more on the convention than the hotel
guests. I am not impressed.
Next there is a simple thing of coffee. This hotel has a
gorgeous view and it's something that wants to be
appreciated with a cup of good coffee in the morning.
Nope. Here are the choices. Walk down the path to a
coffee shop at a DIFFERENT hotel, make the bad coffee in
your room, or pay extreme prices to have it delivered
via room service, or have it in their Aura restaurant.
Did I mention I wanted to have it on the nice deck I
payed for? This is so very annoying. I'd probably pay
the extreme prices at Aura if I could take a PORCELAIN
cup to my room but I guess guests can't be trusted with
glassware? I don't want a paper cup. Thanks though. When
I was discussing this with the host at the front of the
Aura restaurant, she dismissed my concern as though it
was unimportant. I was not being unpleasant. Finally I
decided to make the coffee in the room with the little
brewer provided. It was dirty from previous use. Wow.
This is unacceptable at these room prices.
As I said, I really want to like this hotel so much but
I can't. When you are traveling, it's the simple things
that matter. I like a hotel that offers luxury but also
gives me an opportunity to do things myself...like take
a simple cup of coffee up to my room. We won't be back. |
