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Review of the Sandman Hotel Victoria
Feb 19, 2011
The male checkout clerk on Sunday did not know how to
process the lucky 13 program and whether it even applied
for the on-line ``weekend best rate`` price we had paid.
I was told that there was no manager on duty for him to
check with. Several other customers were being told the
same thing and were quite aggravated. It made me wonder
why advertise such programs if you don`t train your
staff on how to implement it. It only aggravates
customers when an ``customer service employee`` for a
company is either incompetent or lacks proper knowledge.
We were all told we would find out the next day once he
had a chance to ask someone more knowledgeable or
someone in a authority position. It has been 3 days
since we checked out and nobody has gotten back to us
about this program offered. I tried calling the front
desk manager however he or she doesn't seem available,
so I left another message. Overall the 2 night stay was
just ok, it really had the potential to being really
great with some minor changes from management who
actually cared about their customers stay here.
Review of the Sandman Hotel Victoria
Oct 17, 2010
Nothing outstanding either way
Very average for the price, Location farther from
downtown than we anticipated but ample free parking a
plus. Quite close to a large mall if shopping is an
interest. I would go back there again because of the
location and it was very clean.
Review of the Sandman Hotel Victoria
Oct 1, 2010
Check-in was good and staff very friendly. The room had
a few quirks ...only 2 regular towels for 2 adults left
in bathroom with a door that didn’t close properly and a
toilet that had flushing challenges. The air
conditioner/fan was a bit noisy Generally, a ok value
for the price of the room.
Review of the Sandman Hotel Victoria
Aug 31, 2010
Vancouver Island is expensive, breath takingly expensive
most of the time, The sandman was good value in that
context, the parking is free and after a couple of hours
getting lost around Victoria I was glad to dump the car
and walk into town for a bit. The room was fine, quite
nice even , nothing stunning but clean and had
everything you want with a decent comfortable bed. The
reception staff were friendly and helpful and the
internet was free and fast enough.
Review of the Sandman Hotel Victoria
Jul 21, 2010
The worst of all sandman hotels I have stayed at. The
front desk staff was not able to help us to find places
to eat or things to do. I never ever had a problem like
that where staff tell you to look at the books for
tourists. Even the front desk manager was rude also try
to find another place to have breakfast if you are
running on a schedule. They have the slowest service.
Not impressed and would never stay here. It is sad that
a sandman hotel is so bad. |
