Guest Review of the Best Western Carlton Plaza Victoria BC
Apr 30, 2009
The hotel like I said had wonderful staff always there to help if there
were any questions or concerns. It really felt like they cared about
you. The cleaning staff were wonderful and friendly. The room had a nice
view even though the hotel is surrounded by a few buildings. The room
was spacious enough although we would next time request a little bigger
room which has a kitchenette as we were a party of 2 adults and 2
children and one infant. We had a few minor glitches like a dirty stove
and crib request forgotten. When they found out they were there is
minutes cleaning the stove and getting our crib. I thought that was
great service. We also did not have to pay for parking on off season
which was a big savings for us. The only thing is they don't have a pool
on site. When you have young children it is difficult walking or driving
just for an hour to the YMCA OR YWCA which you get passes for. Its
inconvenient, so we never did go swimming which the kids were
disappointed about. The other thing that didn't work all that well was
there internet service it was difficult for my husband to get through
from the room all the time a little annoying.
Guest Review of the Best Western Carlton Plaza Victoria BC
Apr 25, 2009
The B.W. Carlton Plaza more than met our expectations. We had a very
comfortable room and the staff was outstanding. The location was
convenient to transportation shopping and restaurants. We arrived via
the Clipper ship from Seattle and It is a bit of a hike from the docks
to the hotel, so decided to take a cab. I would recommend that anyone
doing that take a Yellow Cab - the cab we took smelled like someone had
urinated in it. The hotel staff were always very friendly and helpful.
They always greeted us with a friendly smile and were always willing to
offer suggestions for dining or anything we wanted. Our room was more
than adequate, and mostly quiet, even though we were next to the
elevator. The hotel security was one of the best we have seen. They have
room safes, and a room key is needed to access the elevators . The only
glitch we met with was with one of the desk clerks, a young woman, who
insisted we owed a balance even though I had paid in advance for the
whole stay. Had she just asked for us to spell our name or repeat our
room number, instead of arguing, we could have avoided that
unpleasantness.
Guest Review of the Best Western Carlton Plaza Victoria BC
Apr 20, 2009
we were very impressed with the overall location and lay out of the
hotel. Staff were very friendly and well informed. They could direct you
to the most amazing out of the way places to eat that were reasonably
priced and served u excellent cuisine. We had 2 teenage boys with us and
they liked the movie selection and the close proximity to the harbor
front and town location. The hotel has available cycles for use free of
charge. The fitness center had a variety of machines available and no
waiting at anytime.
Guest Review of the Best Western Carlton Plaza Victoria BC
Apr 2, 2009
My wife and I visited Victoria for 1.5 weeks and enjoyed the city and
stay at the Carlton Plaza immensely. The hotel's location was close to
the harbour and many downtown sites. Our room, a studio suite, was
spacious and allowed us to relax on our down time. The staff were
extremely friendly and helpful. Highly recommended.
Guest Review of the Best Western Carlton Plaza Victoria BC
Mar 13, 2009
I only stayed at this hotel for two nights in mid week, but enjoyed it
very much! The location is right downtown, but I felt very secure at
night. It is perfect for someone who doesn't have a car.
The staff was very friendly and helpful. My room was discounted because
of the proximity of the nightclub. It didn't bother me at all, but I was
staying mid-week, it might be different on a week-end. Room was very
clean, flat panel tv was great (clear picture which I can't say for some
high end hotels I have stayed at).
Overall, great value for money. I would stay there again no problem!
Guest Review of the Best Western Carlton Plaza Victoria BC
Mar 8, 2009
We recently had the pleasure of staying at the Best Western Carlton
Plaza in beautiful downtown Victoria, BC. I was traveling with my mother
and it was very important to me that she had a comfortable travel
experience. And did we ever! Our room was superb - the kitchen suite
enabled us to enjoy a relaxing morning and to visit with family at our
convenience. Our beds were extremely comfortable and we awoke refreshed
each morning. Every member of the staff was friendly, helpful and went
out of their way to ensure that we were happy and well looked after. We
look forward to a return trip and the Best Western Carlton Plaza will be
our hotel of choice whenever in Victoria.
Guest Review of the Best Western Carlton Plaza Victoria BC
Mar 5, 2009
My husband, mother, cat and I have stayed at the Carlton Best Western a
few times before and have always found them to be great. This trip was
no different. I especially loved the one bedroom suite that we were in.
It was the perfect size for our group. I also loved the really
comfortable beds and duvets. The staff were always warm, welcoming,
efficient and ready to accommodate special needs to make our stay a
happy one. It is very handy to the waterfront and all the wonderful
little shops downtown. Valet parking in a secure gated parking lot is
very convenient and the service is free.
I had the opportunity to visit my uncle who is staying downtown in
another high end hotel. But found that the bachelor suites are so much
nicer and larger at the Carlton and the rates are lower especially for
long term stays.
There can be noise on the streets (we were on the second floor this last
time) but it didn't stop us from sleeping or disturb our stay. The
housekeeping staff were very good with our pet cat as well as efficient
for our needs.
Guest Review of the Best Western Carlton Plaza Victoria BC
Dec 12, 2008
I stayed at Best Western Carlton Plaza for 3 nights. It was amazingly
perfect!!
They provide complementary bottles of water, umbrellas in the room, it
was surprising fabulous service from the hotel.
Also, front desk staff was so friendly and helpful all the time, and the
restaurant they recommended was awesome!!
In addition, they provide Valet Parking, it was sooooo helpful and handy
for me because I didn't need to walk to the parkade in the rain. They
brought my car very quickly, I really appreciated them.
Bell men were very polite and helpful.
Surprisingly, they seemed to accept international students from Korea
(bell) and Japan (front desk) as an international intern. They were very
polite and always tried to help me. I was so impressed by their work.
I highly recommend Best Western Carlton Plaza!!
Guest Review of the Best Western Carlton Plaza Victoria BC
Dec 02, 2008
I recently stayed at the Best Western Carlton Plaza. Overall, it was a
very pleasant stay, the staff was very helpful. Facilities were
above-average for this type/price-range of hotel, in my experience.
It has a very convenient location, also.
The one negative aspect was the noise from the Prism nightclub (ground
floor) on Saturday night, but it wasn't too bad. I think the many
positives out-trump this aspect
I would stay here again
Guest Review of the Best Western Carlton Plaza Victoria BC
Nov 20, 2008
We were disappointed. The location seems to be a problem
at night as it is just blocks away from a Homeless Shelter so
the night we stayed there we were approached by people on the street and
saw many people being arrested by the police just around the block from
the hotel and on several other blocks around the hotel.
(Maybe it's because it is so close to city hall). The hotel itself was
nice inside, The room was rather small with small windows.
but there was no parking nearby. Valets parked your car so you'd have to
ask for your car when you needed it. It is within walking distance to
most places in Victoria that you'd want to see, but
I think we'd pay the extra to stay at the Harbour Inn Best Western
next time. The room we stayed in at the Carlton Plaza was right above a
night club and had a view of the city but you could
hear everything going on below until 3 am in the morning. I think there
are only 3 rooms that might be affected by this, but it didn't help our
opinion of the hotel. The snack machines were completely empty so we
went out looking for something to eat, walking so we didn't have to get
our car. (It wasn't late but about 8:00. It seems to not be a good area
after dark. We didn't want to stay in our hotel all night but after the
experience on the street we went back anyway stayed there. I'm not sure
what the hotel could do to make things better, but if you do go don't
take room 522,23 24 etc.
Guest Review of the Best Western Carlton Plaza Victoria BC
Oct 18, 2008
We went there to celebrate our 29th wedding anniversary by ourselves and
had never been to Victoria before. So it was disappointing to us that we
couldn't go out at night and see the city because of the location of the
hotel and happenings around it. The city of Victoria is worth the visit,
just had a bad
experience with the hotel. If we do go back to Victoria it'll be with
our young kids so then again we wouldn't choose this hotel as we'd not
want to go out after dark at this location with our kids.
The front desk people were very nice and helpful, but there's not much
they could do about the surroundings. We did tell them about the room
experience. We were hoping they would have the option of a continental
breakfast but this one does not. It does have a restaurant on site, but
it can get pricey.
Guest Review of the Best Western Carlton Plaza Victoria BC
Sep 23, 2008
This is a comfortable hotel, reasonably priced and centrally located in
downtown Victoria. Valet parking is inexpensive and you can leave your
car and walk to the harbour, many venues and fine restaurants.
|
